Privacy Policy

At Thinklearn, we collect information to provide better services and educational experiences. When you visit our website or use our learning programs, we may collect several types of information about you.

Personal Information: We collect information you provide directly to us, such as when you create an account, enroll in courses, or contact us. This includes your name, email address, phone number, and educational background.

• Contact details including name, email, and phone number
• Educational background and learning preferences
• Payment information for course enrollment
• Communications you send to us
• Profile information and course progress data

Automatically Collected Information: We automatically collect certain information about your device and how you interact with our services. This helps us improve our platform and provide personalized learning experiences.

We use the information we collect to provide, maintain, and improve our educational services. Your data helps us create better learning experiences and communicate effectively with you.

• Provide and deliver our educational services and content
• Process payments and manage your account
• Send you course updates and educational materials
• Respond to your questions and provide customer support
• Analyze usage patterns to improve our platform
• Personalize your learning experience based on your progress
• Comply with legal obligations and protect our rights

We believe education should be personalized, so we use your learning data to recommend courses and resources that match your interests and skill level. This helps you get the most value from your time with us.

We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services or comply with legal requirements.

Service Providers: We work with trusted third-party companies that help us operate our platform. These include payment processors, email service providers, and educational content partners. They only access information necessary to perform their services.

• Payment processing companies for secure transactions
• Email service providers for course communications
• Cloud storage providers for data hosting
• Analytics services to understand platform usage
• Educational partners for specialized course content

Legal Requirements: We may disclose your information if required by law, regulation, or legal process. We'll notify you about such requests unless prohibited by law.

You have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them.

Access and Updates: You can access and update most of your personal information through your account settings. If you need help or can't find what you're looking for, contact us directly.

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Object to certain types of data processing

Communication Preferences: You can choose what types of emails you receive from us. Educational updates about courses you're enrolled in are essential communications, but you can opt out of promotional emails anytime.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you're no longer an active user, we securely delete or anonymize your data according to our retention schedule.

Retention Periods: Different types of information are kept for different periods based on legal requirements and business needs.

• Account information: Retained while your account is active
• Course progress data: Kept for educational continuity purposes
• Payment records: Retained for tax and accounting requirements
• Marketing communications: Until you opt out or request deletion
• Support communications: Kept for quality assurance purposes

International Transfers: Our services are primarily operated from South Africa, but we may transfer your information to other countries where our service providers operate. We ensure appropriate safeguards are in place for any international transfers.

We use cookies and similar technologies to improve your experience on our website. These small files help us remember your preferences and understand how you use our platform.

Types of Cookies: We use different types of cookies for various purposes, all aimed at enhancing your learning experience.

• Essential cookies for basic website functionality
• Preference cookies to remember your settings
• Analytics cookies to understand usage patterns
• Performance cookies to optimize loading times

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect your ability to use some features of our platform.

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we'll notify you through email or by posting a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Notification Methods: We'll inform you of policy changes through multiple channels to ensure you're aware of any updates that might affect you.